Our Guarantee & Warranty - Level Two Chimney Stamford

The Level Two Chimney Stamford Guarantee

We’ve cleaned and inspected more than 38,000 chimneys since 2009, and every single one of those jobs has been done under the same rule: if it’s not done right, we make it right. That’s not a slogan we hang on the truck. It’s the 365-Day Done Right Promise, and it’s stamped on every job we complete in Stamford. You get a written price before any work starts, a written scope of what we’ll do, and a written warranty when we finish. No verbal understandings. No “trust us” moments. Corrine Halstead has run this company on one principle since day one: a chimney job isn’t finished until the homeowner can see exactly what was done and has it in writing.

Call (914) 537-8463

What’s Covered

• Workmanship on every service we perform. If a repair or installation we completed doesn’t hold up within one year of the job date, we return and correct it at no charge under the 365-Day Done Right Promise.
• All materials we install. We source from DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield, and we stand behind the parts we put into your chimney, not just the labor.
• Cleanup, every visit. We lay drop cloths, run HEPA-filtered vacuums, and leave your hearth and floors the way we found them. If we miss a spot, you’ll know before we’re out of the driveway, because we walk the job with you.
• On-time arrival with a live heads-up. You’ll have a named technician assigned to your job and a text when they’re on the way. If we’re ever late without notice, the written scope still holds, and we’ll make the schedule right.
• Honest pricing in writing before work begins. Clause 1 of the Haven Standard requires it. You’ll never hear “call for a quote” from us, because the quote is already in your hand before a tool comes off the truck.
• A documented photo record on completion. Clause 4 of the Haven Standard has required this since 2009. You get photos and camera footage of your flue before, during, and after the job, so you can see the condition we found and the work we performed.

Our Satisfaction Promise

If you’re not satisfied with any part of the work, call us. A live person answers the phone 24 hours a day, 7 days a week, because Corrine Halstead doesn’t believe in routing a homeowner’s concern through a voicemail tree. We’ll schedule a follow-up visit, re-inspect the area in question, and walk through what you’re seeing. If the work wasn’t done to the standard we wrote down on your scope, we fix it under the 365-Day Done Right Promise. No arbitration, no fine print, no “that’s not covered.” The written warranty you receive at the end of the job is the same document we hold ourselves to. If we missed something, we’ll say so plainly and make it right. That’s the entire point.

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Licensed & Insured Backing

A guarantee is only as strong as the company standing behind it. Level Two Chimney Stamford is licensed and insured, with background-checked, uniformed technicians on every job. Our license information is displayed on every page and available on request. Insurance means that if something goes wrong on your property, you’re not left holding the bill. Licensing means the people on your roof have passed the state’s requirements and work under an accountable, traceable business. In an industry where unlicensed chimney sweeps still knock on doors in Fairfield County, that paperwork is the difference between a promise and a problem. We carry it so you don’t have to ask.

What We Stand Behind, In Plain Terms

When we sweep a chimney in Stamford, we document what we found: the creosote class, the liner condition, the crown integrity, the smoke chamber, the flashing. You walk away with photos, camera footage, a written scope, and a written warranty. Not a handshake. Not a “should be fine.” A record. That’s what “we stand behind our work” means here. It means we put our name, our license, and our promise on paper before we ask you to pay a dollar. If you bring us a competitor’s written estimate, we’ll give you a free second opinion on it, and we’ll tell you honestly if their price is fair or if you’re being sold work your chimney doesn’t need.

What Happens If You Ever Need to Use the Guarantee

Here’s the process, because we’d rather you know it now than wonder later. First, call (914) 537-8463. A live person answers. Second, we pull your job file: the written scope, the before-and-after photos, the warranty. Every job since 2009 has a documented record. Third, we schedule a return visit at no charge and re-inspect the work in question. Fourth, if we find the work didn’t meet the standard we wrote down, we correct it under the 365-Day Done Right Promise. You don’t argue with a dispatcher. You don’t chase a subcontractor. You talk to the same company that did the work, and we handle it.

Why We Put It In Writing

Most homeowners in Stamford have never seen the inside of their chimney. They’re being asked to trust a technician’s word that a liner is cracked or a crown is spalling. That’s a vulnerable position, and the industry knows it. The Haven Standard was built to fix that. Every promise we make has a clause number because every promise is enforceable. Clause 1: written price before work starts. Clause 4: photo record on every visit. The 365-Day Done Right Promise is stamped on every job. When a company writes its promises down and hands them to you, it’s signaling something: we’re prepared to be held to this. We have been, since 2009, across more than 38,000 inspections and cleanings.

Frequently Asked Questions About Our Guarantee